Shipping policy

Last Updated: January 1, 2026

At Shuilema, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to customers across Europe, including:

Ireland, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Denmark, Finland, Norway, Poland, Portugal, Czech Republic, Hungary, Romania, Greece, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, and Croatia.

If your country is not listed above, please contact our customer support team before placing your order.

2. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that processing time is separate from shipping time.

3. Shipping Time & Delivery Estimates

Estimated delivery times depend on your location:

• Western Europe (UK, Ireland, Germany, France, Netherlands, Belgium): 3–5 business days

• Northern & Southern Europe: 5–7 business days

• Eastern Europe: 7–12 business days

Delivery times are estimates only and may be affected by factors outside our control, including customs procedures, courier delays, holidays, or peak shopping periods.

4. Shipping Fees

• Free standard shipping is available on eligible orders.

• Any applicable shipping fees will be calculated and displayed at checkout.

• No additional shipping charges will be added after your order is confirmed.

5. Customs, Duties & Taxes

For orders shipped within the European region, applicable taxes are handled according to local regulations.

Customers will see any applicable charges during checkout before completing their purchase.

6. Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to become available after shipment.

If you experience any issues with tracking your order, please contact our support team for assistance.

7. Incorrect Address & Failed Delivery

Please ensure that all shipping details are accurate before completing your purchase.

Shuilema is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.

If a package is returned due to an unsuccessful delivery attempt, additional shipping fees may apply for reshipment.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe:

1. Check your tracking information.

2. Contact our customer support team.

We will investigate the issue and provide assistance in accordance with our Refund Policy.

Email: support@shuilema.com

9. Damaged Packages

If your order arrives damaged:

• Please contact us within 48 hours of delivery.

• Provide clear photos of the damaged product and packaging.

• Our team will review the case and arrange an appropriate solution, including replacement or refund where applicable.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@shuilema.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (CET)

This Shipping Policy may be updated from time to time. Please review this page periodically for the latest information.