Return policy
Last Updated: January 1, 2026
At Shuilema, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
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If your order has not been shipped, you will receive a full refund.
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Once an order has been shipped, it can no longer be cancelled.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in the original packaging.
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Proof of purchase is required.
Before returning any item, please contact our customer support team to receive the correct return address.
Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made products.
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Items that have been used, damaged, or altered after delivery.
Return Shipping
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If the return is caused by a customer preference or change of mind, the customer is responsible for the return shipping costs.
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If the item arrives damaged, defective, or incorrect due to our error, Shuilema will cover the return shipping costs.
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No restocking fees will be charged for returns.
Refunds
Once we receive and inspect your returned item, we will send you an email confirming whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically returned to your original payment method. Please allow some time for your bank or payment provider to complete the transaction.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company, as processing times may vary.
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Contact your bank for further assistance.
If you have completed these steps and still have not received your refund, please contact us at:
Email: support@shuilema.com
Contact Us
For return and refund questions, please contact our customer support team before sending any items back so we can provide the correct return instructions.
Email: support@shuilema.com